Manage Language Preference on Email and Letter Templates 


This article explains to you how to Manage Language Preference on Email and Letter Templates


This is a guide to help you Edit or Change the Language that is set on the Email or Letter template, this needs to be correct as there are rules that are used on this language option to ensure the correct langauge of communication and template is sent to the patient based on their selected preferred language. 


The available optinos within the platform are: 

  • English 
  • Portugese 
  • English and Portugese combined 


This change can only be undertaken by users who have been assigned the Administration function. 


The video below shows you how to Manage Language Preference on Email and Letter Templates 


Attached for you is the step by step guide of how to Manage Language Preference on Email and Letter Templates.


Support
If you need any additional support on this issue or any related issues, please do not hesitate to log a support ticket on the FreshDesk Portal and one of the team will be in touch with you as soon as possible.


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Version 1 Created 27/07/2026 Natalie Brown