Set up a new user on the portal 


This article explains to you how to Set up a new user account within Admin on the portal 


To set up a new user you will need to have the assigned permissions to set up a new user, this will be anybody who has the Administration section of the platform assigned to their role. If you are unsure on the correct role/ permission to assign please review the Roles and Permissions Overview knowledge base article which will guide you to assign the correct Role to the new user. 


The video below shows you how to Set up a new user on the portal


 

Attached for you is the step by step guide of how to Set up a new user on the portal. 


If you need any additional support on this issue or any related issues, please do not hesitate to log a support ticket on the FreshDesk Portal and one of the team will be in touch with you as soon as possible. 


Document Control 

Version 1 Created 25/02/2025 Natalie Brown 

Version 2 Updated 07/08/2025 Natalie Brown