This article explains to you how to Manage Snippets which are used to send SMS messages to patients.
The Snippet section is the area in which you can add on new SMS message templates to the portal for use by the team, edit existing templates and delete any SMS messages that are no longer required.
The video below shows you the full process of how to manage SMS snippets
Attached for you is the step by step guide of how to manage SMS snippets
Support
If you need additional support on this issue or a similar issue please log a support ticket via the FreshDesk Support portal and one of the team will get back to you as soon as possible.
Document Control
Version 1 Created 08/10/2024 Natalie Brown
Version 2 Updated 11/08/2025 Natalie Brown